LAVA — TERMS OF SERVICE

1. About Lava

Lava is a dating and social connection platform designed to connect Pasifika Islanders and people who appreciate Pasifika culture.

The Service may offer:

Dating: Discover potential romantic partners.

Connect: Discover friendships, community relationships, networking opportunities, and cultural connections.

Profiles, discovery tools, matching, messaging, membership features, and educational content.

Dating and Connect are separate experiences. Interest or a connection in one experience does not automatically establish interest or a relationship in the other.

Lava does not guarantee matches, compatibility, relationships, marriage, friendships, or any particular outcome.

2. Eligibility

You must:

Be at least 18 years old and meet any higher minimum age required to use the Service in your location.

Be legally able to enter into these Terms.

Provide accurate account information.

Use the Service for yourself, rather than impersonating another person.

Not be prohibited from using the Service under applicable law.

Not create a replacement account to evade a suspension or ban.

The Service is not available to minors. You must not misrepresent your age or help a minor access Lava.

We may request information reasonably necessary to verify your age, identity, or eligibility. Verification information will be handled as described in our Privacy Policy.

3. Your Account

You are responsible for maintaining the security of your account and login credentials.

You agree to:

Keep your account information accurate and current.

Use photos that accurately represent you.

Not share, sell, transfer, or rent your account.

Notify us promptly if you suspect unauthorized access.

Not maintain multiple accounts without our permission.

You are responsible for activity you authorize through your account. These Terms do not make you responsible for unauthorized activity where applicable law provides otherwise.

We may restrict an account while investigating security concerns or suspected violations.

4. Profiles, Discovery, and Messaging

You control the information you choose to include in your profile, subject to required fields and our community standards.

Profile information may be visible to eligible members based on your settings and the Service’s functionality. Do not include sensitive information you do not want other members to see.

Messaging is available only where the Service permits it, such as after a mutual Dating match or Connect connection.

A Like, Lei, match, connection, or message does not establish consent to sexual activity, offline contact, financial transactions, or any other interaction. Consent must be freely given and may be withdrawn.

You must respect another member’s decision to decline contact, unmatch, disconnect, or block you.

Discovery results may depend on preferences, location, availability, membership, and other operational factors. We do not promise that every eligible profile will be displayed or that profiles will appear in a particular order.

5. Acceptable Use

You must treat other members respectfully and use Lava lawfully.

You must not:

Impersonate another person or create misleading profiles.

Harass, bully, stalk, threaten, intimidate, or repeatedly contact someone who has declined contact.

Promote hatred or discrimination based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, or another protected characteristic.

Upload unlawful, sexually explicit, exploitative, or nonconsensual intimate content.

Upload content involving sexual exploitation or abuse of minors.

Engage in grooming, trafficking, coercion, or exploitation.

Scam members, solicit money through deception, or promote fraudulent investments.

Use the Service for unauthorized advertising, spam, commercial solicitation, or paid sexual services.

Share another person’s private information without permission.

Infringe intellectual property, privacy, or publicity rights.

Submit knowingly false reports.

Use bots, scraping tools, or automated accounts without written permission.

Bypass membership restrictions, usage limits, security controls, or access restrictions.

Introduce malware, attack the Service, or interfere with its operation.

Use member content or data to train artificial intelligence systems without appropriate permission.

Facilitate illegal activity.

We may remove content or restrict accounts that violate these Terms.

6. Member Safety and Verification

You are responsible for exercising judgment when interacting with other members, online or offline.

Unless Lava expressly states otherwise, we do not conduct criminal background checks on every member.

Identity, phone, photo, or other verification does not guarantee that a member is safe, truthful, or free of a criminal history. We cannot guarantee the accuracy of member statements or prevent every harmful interaction.

For your safety:

Avoid sending money or sharing financial credentials with members.

Protect your home address and other sensitive information.

Arrange initial meetings in public places.

Tell someone you trust about an in-person meeting.

Report suspicious or threatening behavior.

Lava is not an emergency service. If you face immediate danger, contact local emergency services.

7. Reporting, Blocking, and Moderation

You may report profiles, messages, or conduct that appears to violate these Terms. Reports may include explanations and supporting evidence. Only submit material you are legally entitled to provide.

We may review reported content and relevant information, remove content, issue warnings, suspend accounts, or terminate access. We may take immediate action where necessary to address safety, fraud, security, or legal concerns.

Blocking may end relationships, prevent communication, remove conversations from active inboxes, and limit profile access. Unblocking does not automatically restore prior relationships or conversations.

We do not generally notify members who blocked them. However, members may infer a block from changes in access.

If you believe enforcement action was taken in error, contact [SUPPORT EMAIL]. We will consider appeals as required by applicable law and our published procedures.

We may preserve relevant records or make disclosures where legally required, as described in our Privacy Policy.

8. Your Content

“Your Content” includes photos, profile information, prompt answers, messages, and other material you submit.

You retain ownership of Your Content.

You grant Lava a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, and display Your Content only as reasonably necessary to operate, secure, moderate, and provide the Service. We may allow service providers to exercise these rights solely to perform those functions for us.

Private messages are not licensed for public advertising. We will obtain separate permission before using identifiable member photos or content in promotional materials outside the Service.

You represent that you have the rights and permissions necessary to submit Your Content.

When you delete content or your account, this license ends except to the extent reasonably necessary for backups, legal obligations, security, dispute resolution, or other retention described in our Privacy Policy. Copies already received or saved by other members may remain outside our control.

9. Lava’s Intellectual Property

Lava’s name, branding, logos, software, designs, and content we provide are owned by us or our licensors.

We grant you a limited, personal, nonexclusive, nontransferable, revocable right to use the Service in accordance with these Terms.

You may not reproduce, sell, distribute, or commercially exploit Lava’s intellectual property without permission, except where applicable law allows otherwise.

10. Memberships and Paid Features

Lava may offer free and paid memberships, including Shaka, Mana, and ’Ouanaaa.

Available features, allowances, prices, billing periods, and restrictions will be disclosed before purchase. Membership features may vary by location, device, platform, or offer.

A paid membership does not guarantee visibility, messages, matches, or relationship outcomes.

Daily allowances and reset rules will be described in the Service. Unless stated otherwise, unused daily allowances do not roll over.

A feature preview or “Coming Soon” listing is not a promise that the feature is currently included in a purchase.

11. Billing, Renewal, and Cancellation

Where a subscription automatically renews, we will disclose the price, billing frequency, trial terms, renewal conditions, and cancellation method before you subscribe.

By expressly consenting to a recurring subscription, you authorize recurring charges through your chosen payment provider until you cancel.

You may cancel through the subscription controls provided in your account. Purchases through Apple, Google, or another platform may require cancellation through that platform’s subscription settings.

Deleting the app, pausing discovery, or stopping use does not by itself cancel a subscription. The account-deletion process will explain any separate cancellation steps required.

Unless the offer states otherwise or applicable law requires a different result, cancellation stops future renewal and paid access continues until the end of the current paid period.

We will provide advance notice of price changes and obtain additional consent where required by law.

12. Trials, Promotions, and Refunds

Trial and promotional conditions will be displayed when offered, including any eligibility restrictions and whether the offer converts to a paid subscription.

We will not charge for a simulated purchase in a clearly identified demonstration environment.

Refund eligibility depends on applicable law, the purchase terms, and any relevant payment-platform policies. Nothing in these Terms limits mandatory refund, withdrawal, or cancellation rights.

For purchases billed directly by Lava, contact [BILLING SUPPORT EMAIL]. For platform-billed purchases, use that platform’s refund process.

13. Privacy and Location

Our Privacy Policy explains how we collect, use, disclose, protect, and retain personal information.

Location-based features may require your permission. The Service may display an approximate location, city, region, or distance rather than precise coordinates.

Privacy controls, including Pause Discovery, Out the Way Mode, and profile-sharing settings, operate as described in the Service. They cannot prevent other members from remembering, photographing, or retaining information they previously accessed.

Protected profile links remain subject to account eligibility, blocking, and visibility rules.

14. Notifications and Communications

We may send account, security, verification, billing, and service communications using the contact information you provide.

Marketing communications are subject to applicable consent requirements and opt-out controls. Agreement to these Terms alone is not consent to marketing text messages.

You may manage optional notifications through available settings. Standard carrier charges may apply to text messages.

15. Free Game and Third-Party Services

Free Game and similar content are provided for general information. They are not individualized medical, mental health, legal, financial, or other professional advice.

The Service may contain third-party links or integrations. Those services may have separate terms and privacy policies. We are not responsible for third-party services except where applicable law provides otherwise.

16. Test and Beta Features

Features identified as test, demo, or beta may be incomplete, change, or become unavailable. Test data may be reset with notice where reasonably practical.

Fictional demonstration profiles must be identified as such. They do not represent real members available for dating or social contact.

Do not submit sensitive personal information to a demonstration environment.

17. Suspension, Termination, and Account Deletion

You may stop using Lava and request account deletion through available account settings or [SUPPORT EMAIL].

We may suspend or terminate access for serious or repeated violations, fraud, safety concerns, security risks, or legal requirements. Where appropriate and legally required, we will provide notice and an opportunity to appeal.

Account deletion does not necessarily result in immediate deletion of every record. Retention and deletion practices are described in our Privacy Policy.

Termination does not eliminate mandatory refund rights or resolve outstanding billing obligations automatically.

18. Service Availability and Disclaimers

We aim to provide a reliable Service, but cannot guarantee uninterrupted, error-free, or completely secure operation.

To the extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

These disclaimers do not exclude warranties or protections that cannot lawfully be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, Lava is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service.

To the extent permitted by law, our total liability for claims arising from the Service will not exceed the greater of US $100 or the amount you paid Lava during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, gross negligence, liability for death or personal injury where it cannot be limited, or any other liability that applicable law does not permit us to exclude or limit.

20. Governing Law and Disputes

These Terms are governed by the laws of [STATE/COUNTRY], subject to mandatory consumer protections applicable where you live.

Before filing a claim, you may contact [LEGAL CONTACT EMAIL] so we can attempt to resolve the issue. This does not prevent urgent relief or limit legal filing deadlines.

Subject to applicable law, disputes may be brought in the competent courts of [LOCATION]. Nothing in these Terms removes any right to bring a claim in a court available to you under mandatory consumer law.

21. Changes to These Terms

We may update these Terms as the Service changes. We will post the updated Terms and revise the date above.

For material changes, we will provide reasonable advance notice and request renewed acceptance where required.

Changes will not apply retroactively to disputes that arose before the changes took effect, unless legally permitted and expressly agreed.

If you do not accept updated Terms, you may stop using the Service and cancel any subscription.

22. General Provisions

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

These Terms, applicable purchase terms, and any expressly incorporated policies constitute the agreement governing your use of the Service.

Nothing in these Terms limits rights you cannot waive under applicable law.

23. Contact Us

Legal Operator: [FULL LEGAL COMPANY NAME]

Business Address: [BUSINESS ADDRESS]

Support: [SUPPORT EMAIL]

Billing: [BILLING SUPPORT EMAIL]

Legal Notices: [LEGAL CONTACT EMAIL]

Website: [LAVA WEBSITE URL]